Sandos Playacar All Inclusive (Adults Only) Hotel Playa del Carmen, Playa del Carmen - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710

Sandos Playacar All Inclusive (Adults Only) is located in Playa del Carmen, Mexico, known for its beautiful beachfront and luxurious accommodations. The resort is situated on one of the most beautiful white sand beaches in the Riviera Maya, offering stunning views of the turquoise Caribbean Sea. Guests enjoy direct beach access along with a range of exclusive adult-oriented amenities, making it a top choice for couples and travelers seeking tranquility and relaxation.

Location

Located just a 10-minute taxi ride from downtown Playa del Carmen, the resort is well-positioned for exploring local attractions. Sandos Playacar is nestled within the exclusive Playacar area, providing a gated environment close to renowned landmarks like Fifth Avenue and various shopping destinations. The picturesque coastline and lush landscapes enhance the resort's appeal.

Rooms

The resort features a variety of room types including family-friendly and adults-only options, each designed with comfort and style in mind. Guests can choose from rooms with tropical gardens, pool, or ocean views. Standout features include private terraces or balconies, air conditioning, and modern amenities such as a mini-bar and flat-screen TV.

Eat & Drink

There are more than 14 restaurants and bars offering a variety of international cuisines including Mexican, Thai, Japanese, and French. One of the most popular dining establishments is the Festival Grand Buffet, which serves delicious meals for breakfast, lunch, and dinner. Guests can also indulge in night dining through the 24-hour room service available.

Leisure & Business

Sandos Playacar offers a wealth of leisure activities designed for relaxation and entertainment. Guests can enjoy onsite facilities such as multiple swimming pools, tennis courts, and a newly built water park featuring slides for children. The resort also hosts nightly shows, water sports, and has a world-class spa for wellness treatments including massages and hydrotherapy.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

One-Bedroom Suite

Max:

2 persons

73 m²

Bed options:

2 Double beds

Shower

Balcony

room details

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Junior Suite

Max:

2 persons

36 m²

Bed options:

2 Double beds

Shower

Balcony

room details

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Junior Queen Room

Max:

2 persons

52 m²

Bed options:

2 Single beds

Shower

Balcony

room details

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Getting around

A list of all available modes of transport

City Center

Playa del Carmen 2.1 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 2.9 mi

Cancun (CUN) 37.5 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Golf course
Pool tables
Darts
Table tennis
Archery
Yoga class
Sports trainer

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Baby stroller
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Garden area
Spa & wellness center
Solarium
Sauna
Turkish bath
Jacuzzi
Beauty treatment
Massage
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710

Map view

Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710

City landmarks

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

2.2 mi

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

2800 ft

Mall

Playacar Center Shopping Mall

3200 ft

Beach

Playacar Beach

2.6 mi

152 Calle Quinta Avenida

Quinta Avenida

2.2 mi

Mahi Golf Course

2900 ft

Carretera 109

Cenote Calavera

1.5 mi

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

4200 ft

Zona Arqueologica Playa del Carmen

1.5 mi

Store

Centro Maya

1.9 mi

Parks

Xel-Ha Park

1.0 mi

Hwy 307 Km 287

Alltournative

4900 ft

Golf Course

Campo de Golf Playacar

5100 ft

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.3 mi

Amusement Park

Xplor Park

2.0 mi

Mall

City Club

1.1 mi

Mall

Starbucks

1.1 mi

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

1.1 mi

Av. Benito Juárez

Los Fundadores Park

1.8 mi

Disabled-friendly beach

1.8 mi

Maya ruins

1.1 mi

Calle Carretera Federal 109

Cenote Carwash

1.6 mi

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.6 mi

1ra sur y 5ta Avenida Ferry

Casa Tzutuhil

1.7 mi

Playacar

Xaman Ha Ruins

1.5 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

1.8 mi

Playacar

Ruinas Mayas

1.4 mi

Km 285

Emotions Native Park

1.5 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.9 mi

Nearby

Piste Cyclable sur Paseo Xaman-Ha

2000 ft

Restaurants

Steakhouse

2900 ft

Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla

Reviews and Ratings

Feedback from previous guests about their experience.

84%

liked the resort and would come back

8.4/10

Great

Rooms

6.9

Location

8.0

Service

9.0

Dining

6.0

4.5/5 based on 22626 reviews

#65 of 320 hotels in Playa del Carmen based on Tripadvisor

John

United Kingdom, January 2025

8.0/10

I had a lovely stay at this hotel, particularly enjoying the beautifully decorated room to celebrate a birthday, complete with balloons and champagne. Although the rooms were a bit dated, they were very lovely and comfortable. The staff was incredibly friendly and attentive, which made my experience even better. However, the dining experience could use some improvement, especially the breakfast options which were not as good as I expected. Overall, it was great value for money with excellent amenities and service.

Rooms

8.0

The rooms were beautifully decorated for a birthday celebration and very comfortable, though a little dated.

Service

9.0

The staff was friendly and attentive, from the restaurant to the cleaning staff.

Location

9.0

The hotel is situated close to stores and restaurants, making it very convenient.

Dining

6.0

The dining options weren't as great as previous visits, especially the breakfast, which felt a bit lacking.

Facilities

8.0

Overall, the hotel facilities were well-kept and added to the enjoyment of my stay.

Robert

United States of America, December 2024

8.0/10

I had a lovely stay at this hotel. The rooms in the family section offered a nice sense of privacy, which I really appreciated. While the service was consistently friendly and the transportation to the beach was convenient, I found that the rooms could use a bit of maintenance. Overall, it was a great experience, especially considering the friendly atmosphere and the nice activities available.

Rooms

7.0

The family section rooms were private and generally comfortable, but they need a bit more maintenance.

Service

9.0

The staff was always nice, friendly, and helpful, which made for a pleasant experience.

Location

8.0

The hotel is well situated, with a variety of activities available and easy access to the beach through transportation.

Dining

7.0

Dining was a laid-back experience with decent options for both kids and adults.

Facilities

8.0

The facilities were good, with plenty of activities around, but could be better maintained.

Liz

United States of America, December 2024

7.4/10

The hotel has a lot to offer with great bar service and a daily buffet for snacks like burgers and nachos. The rooms, however, felt outdated and had a musty smell, which was disappointing. Service was outstanding, especially from Alberto, the activities director, who really got everyone involved in the fun. While the location had its ups and downs, it really made for a unique experience with wildlife roaming around.

Rooms

5.0

The rooms were old and felt a bit neglected, with a musty odor that didn't sit well. It could use some updates to feel more comfortable.

Service

10.0

The service was outstanding, with special shoutouts to Alberto, who made sure everyone felt included in activities. The staff was friendly and genuinely helpful.

Location

7.0

The location was somewhat crowded and dirty, but it had beautiful, lush areas that felt like a jungle and I enjoyed seeing Coatis and Iguanas around.

Dining

7.0

Dining options were varied and not too busy, which I appreciated. However, I would have liked some more creativity in the offerings.

Facilities

8.0

Facilities like the pools and activities were enjoyable and well-maintained. The area was lively, especially around the family pool.

Charles

United States of America, December 2024

6.8/10

I had a mixed experience at the hotel. While it was very clean and the staff was incredibly friendly and accommodating, I found the location a bit noisy and the dining options were pretty much the same every day. The proximity to the beach and private pool area was a big plus, though, and made it convenient for relaxation.

Rooms

6.0

The room was clean but located right across from the housekeeping supply closet and the elevator, which made it noisy at times with constant door slamming and cart pushing.

Service

9.0

The staff was super friendly and very helpful, especially Gabriel, the hotel manager, who was very attentive to all our needs.

Location

7.0

The location was great as it was very close to the beach. However, the noise from the nearby sports bar in the evenings was a downside.

Dining

5.0

The dining experience was a bit of a letdown since the food was pretty much the same every day. I was hoping for more variety.

Facilities

7.0

The facilities were decent, and I enjoyed the private pool area, but the main pool seemed empty throughout our stay.

Jordan

United Kingdom, October 2024

7.6/10

The hotel has great amenities and a friendly atmosphere, but the dining experience left something to be desired. I found the location convenient, close to the beach, but it can get noisy with families passing by. Overall, it's a good stay if you don't mind a few shortcomings in the restaurant.

Rooms

7.0

I found the rooms to be bright with a nice view of the pool and the sea, although they are a bit far from the beach and main activities.

Service

9.0

The service was fantastic; the staff was very helpful, friendly, and attentive without being intrusive.

Location

8.0

The location was mostly great, but it was sometimes disrupted by noisy kids and random passersby, especially near the buffet area.

Dining

6.0

Dining was a mix; while the variety and themes were excellent, some hot food items were lukewarm or cold, which was disappointing.

Facilities

8.0

The facilities were quite nice, with a spacious pool area that seemed well-maintained, perfect for relaxing.

Matthew

United States of America, October 2024

7.8/10

I had a good time at the hotel, thanks to its fantastic location close to all the action, including the beach and activities. The rooms were comfortable, but unfortunately, there was a damp smell in mine. The service was excellent, with very friendly staff who always had a smile. However, the food didn't quite meet my expectations, and I found it a little underwhelming. Overall, it was a decent stay, but there are some areas that could be improved.

Rooms

7.0

The room was comfortable, but there was a damp smell that detracted from the experience.

Service

9.0

The staff was very friendly and always willing to help, providing great service throughout my stay.

Location

10.0

The hotel is in a great location, right next to the beach and close to all the activities, which I really enjoyed.

Dining

5.0

The food in the individual restaurants was mediocre to disappointing, which was a bit of a letdown considering how good Mexican food can be.

Facilities

8.0

The hotel had nice facilities, with a large swimming pool and plenty of activities available.

Reese

United Kingdom, August 2024

6.8/10

I had a mixed experience at this hotel. While the rooms were spacious and the staff really friendly, the location right across from the housekeeping supply closet made it quite noisy at times. The dining options were decent but lacked variety, especially for breakfast. Overall, the amenities were good, but the noise issue detracted from the comfort of my stay.

Rooms

7.0

The rooms were spacious but faced some noise issues due to their proximity to the housekeeping supply closet and the elevator.

Service

9.0

The staff was super nice and welcoming, always there to help with any needs.

Location

6.0

The location was convenient, close to the lobby and beach, but it meant a lot of foot traffic near my room.

Dining

5.0

The dining experience was okay, but the breakfast options became repetitive, and we missed out on alternative places nearby.

Facilities

7.0

Facilities were good overall but could use more variety in dining options.

Larry

United States of America, August 2024

7.2/10

I had a wonderful stay at this hotel with a spacious pool view room that had a huge shower and a really comfortable bed. The staff was incredibly friendly and made sure I always had what I needed, but the dining could use some improvement, especially during breakfast. Overall, great location and amenities, but I think the rooms need a bit of a facelift to truly shine.

Rooms

8.0

My room was huge and clean, with a very comfortable bed and an amazing shower, making my stay quite enjoyable.

Service

9.0

The service was top-notch, with staff like Frenanda at the pool who worked tirelessly to keep everything tidy and Taylor from concierge being super helpful in organizing my needs.

Location

7.0

The location is nice but can get crowded, especially near the family pool area which is a bit more hectic compared to the adults-only section.

Dining

5.0

The dining options were somewhat disappointing; breakfast service was slow, and I had to get my own utensils often, which was frustrating.

Facilities

7.0

The facilities were well-kept and clean overall, but the beach experience felt a bit limited with fewer loungers compared to other areas.

Thomas

United Kingdom, July 2024

7.4/10

The hotel had a true Mexican feel with its beautiful location close to the beach, palapas, and hammocks. While the service was incredibly friendly and attentive, I did have some issues with the rooms, particularly concerning mold and a musty smell that just wouldn’t go away. Overall, I enjoyed my stay, but the room condition was a significant downside.

Rooms

5.0

The rooms had a nice view and were close to the beach, creating a relaxing atmosphere. However, they had mold issues and a persistent humidity smell that impacted my overall enjoyment.

Service

9.0

The staff was extremely friendly and consistently went above and beyond to make sure our stay was memorable. They truly made the experience enjoyable.

Location

8.0

The location was fantastic, right by the beach with easy access to fun activities for both kids and adults. However, it was inconvenient to get to certain areas of the resort, which made it feel less accessible.

Dining

7.0

Dining options were generally good with plenty of variety. However, I did encounter some issues with breakfast service that could use improvement.

Facilities

8.0

Facilities were well-kept and offered plenty of amenities, making the stay more enjoyable.

Daniel

United Kingdom, July 2024

8.4/10

The hotel provided a treat with flower petals and champagne upon arrival, creating an authentic and warm atmosphere. The staff were exceptionally kind and helpful throughout my stay, and the location was simply perfect—just a short walk to the beach and the private pool area. However, there were some cleanliness issues in the bathroom that were concerning. Overall, it felt like a great value for the money, especially considering the amenities.

Rooms

9.0

The rooms were beautifully decorated and clean, and it was a lovely surprise to find flower petals and champagne waiting for us. They were also quite spacious and comfortable.

Service

8.0

The service was friendly and attentive, with the staff always ready to assist. However, I did notice some cleanliness issues around the bathtub Jacuzzi that should be addressed.

Location

10.0

The location is brilliant, just a stone's throw from the beach, making it easy to enjoy the beautiful views and the amenities around.

Dining

7.0

The dining options were plentiful with various choices available. We particularly enjoyed the restaurant experiences, but nothing stood out as exceptional.

Facilities

8.0

The facilities were good and had a nice layout, providing direct access to the beach and pool. Everything was clean and enjoyable.